Frequently Asked Questions

So glad you’re here! Scroll down for a list of answers to questions regarding courses, workshops and working with me personally. If you don’t find the answer you’re looking for, please reach out to me via the contact page.

Contact Page

I’m interested in purchasing one of the pieces of art but have questions.

We’d love to help you! The easiest way is to go through the contact page here or direct message on her Instagram account.

Can I hire Melissa to put together a Joyful Journal for me. Does she do custom journals?

Melissa takes on a limited number of commissioned journals throughout the year. If you’d like to learn more, go to the Contact Page and write “customer journal” in the subject line.

Do I have to register for the courses?

Yes, and it’s easy!

When you register for the course, you’ll receive your own profile page with quick and easy access to all the courses you’ve purchased and the free courses you’ve signed up for.

No searching through your email for links or individual logins!

Do I have to be at a computer to access the courses?

No, the courses are available on your smart phones and iPad as well as your laptop or PC.

Do I have to purchase all supplies for the course?

I’m a big believer in using what you have! Be as resourceful as you can.

Typically, there will be an ‘essential’ list of supplies. These are the supplies you really do need to get the most out of the course.

The ‘nice to have, but not essential’ list is just that: they’re fun to have, but they are not needed to have a full experience in the course.

For some courses I will have kits available for purchase. That will be on a course by course basis. See the individual course page for details.

How long do I have access to the courses for?

The courses you purchase are yours for life (as long as I’m running The Creative Season).

Can I return a product?

Returns for physical products are honored within 20 days of purchase.

There are no returns on digital products (i.e decorative paper or courses).

There are several free courses to give you an idea of what the content is like. We suggest you try some of those before purchasing!

How can I speak to the teachers?

For most of the courses, Melissa will be the course instructor. She can be reached via the Facebook group page or through her Instagram feed here.

There is a private Facebook page for people who have registered for courses. Look for the link when you receive your registration confirmation for the course!

I’m having problems accessing the course.

Make sure you’re registered into your profile page.

If you haven’t set up an account yet, start here.

It’s easy! Create an account in less than a few minutes. It will give you access to all the courses under a clean and simple profile page.

Please reach out to us on the contact page here for other problems accessing the course. Someone will get back to you within twenty-four hours.

Contact Us

If you have any questions, please use the Contact Page and we'll answer emails within 24 hours. (longer on weekends)

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